Legal & Privacy Policy | Citadel Operations

1. Overview
Arx Arbor (“we,” “our,” “us”) operates the Citadel Operations platform (“Service”), which provides business process optimization and AI-powered tools. This Privacy Policy explains how we collect, use, and protect personal and business information.

2. Information We Collect
We collect:

Account data: name, email, login credentials.
Business data: company name, team size, operational info voluntarily shared.
Payment data: billing details, transaction IDs, and related payment processor information (handled via third-party providers such as Payeer).
Usage data: browser type, IP address, device info, pages visited, session duration (for analytics and security).
Uploaded content: files, audio, video, and other materials submitted for analysis.
AI-related data: content processed through our AI tools (e.g. transcriptions, summaries, analysis outputs).

3. How We Use Your Data

To operate, maintain, and improve the Service.
To provide AI-powered analysis, reporting, or automation.
To process payments and send invoices.
To respond to inquiries and provide support.
To monitor performance, prevent fraud, and comply with laws.
To develop new modules, insights, or training datasets (only in anonymized form).

4. AI Data Processing
Uploaded materials may be processed by proprietary or third-party AI systems. We do not sell or publicly share identifiable data. AI processing is conducted securely, and outputs are accessible only to authorized users or team members. Where feasible, we anonymize or aggregate data before model use.

5. Data Sharing
We share information only with:

Service providers (hosting, analytics, payment, transcription, AI APIs).
Legal authorities when required by law.
All partners are bound by confidentiality and data-protection obligations.

6. Data Retention
We retain data only as long as necessary to deliver the Service or comply with legal obligations. Users may request deletion of their data by contacting us.

7. Security
We use encryption, access controls, and secure infrastructure to protect data. However, no online service is completely risk-free.

8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal data. Requests can be sent to: [contact@arxarbor.com].

9. International Data Transfers
Data may be processed in multiple jurisdictions. We ensure adequate protection through standard contractual safeguards where required.

10. Updates
We may revise this Policy periodically. Updates will be posted on this page with the “Last Updated” date.

11. Contact
For privacy concerns, email: contact@arxarbor.com or use the contact form on our website.

AI Processing Disclosure
Last updated: 21 October, 2025

Arx Arbor – Citadel Operations uses artificial intelligence (“AI”) technologies to provide automation, analysis, and optimization features across its platform.

1. Purpose of AI Use
Our AI systems are used to:

Analyze uploaded materials such as audio, video, or text.
Generate summaries, reports, and operational insights.
Improve accuracy and efficiency of business process tools.

2. Data Handling

Uploaded content may be processed by Arx Arbor’s proprietary models and by third-party AI providers securely integrated into our systems.
We do not sell, publicly share, or train external models using identifiable customer data.
When possible, data is anonymized or aggregated before further use.
Processing is performed only for the functions you initiate on the platform (e.g., transcription, analysis, or automation).

3. Human Oversight
AI-generated outputs may be reviewed by authorized Arx Arbor personnel for quality assurance and system improvement.

4. Limitations and Responsibility
AI results may contain inaccuracies or require human review before business use. Users remain responsible for interpreting and applying AI outputs.

5. Opt-Out & Inquiries
You may request that your data not be used to train or improve AI models by emailing contact@arxarbor.com.